SHRM Learning System Customer Support Center

SHRM Learning System Support Center

Thanks for getting in touch!

Can't find what you're looking for, need immediate assistance or have a question/comment? You've come to the right place.

We'd like to gather a few details in order to better assist you.

How can we help?*
- Login issues
- Password reset
- Technical issues (accessing the online study tools, troubleshooting, etc.)
- Online extensions & upgrades (request an extension for your online product access or an upgrade to the latest product version)
- Program Materials (program features, printed materials, error reporting, etc.)
How can we help?*
- How do I schedule or reschedule my certification exam?
- I'm having problems scheduling my exam with Prometric.
- What learning materials cover the current certification exam?
- How do I maintain my SHRM Certification?
All certification prep starts with the SHRM Learning System. We offer different study options to help you find the right study method for your schedule and learning style. Choose between Self-Study, Instructor-Led, Instructor-Supported or see if your company offers group training. You can purchase Learning System materials independently or with your exam purchase. Get significant savings when you become an SHRM member. If you're already a SHRM member you can simply login to receive member pricing when purchasing your Learning System.

Order your SHRM Learning System today. Discounts available for SHRM Learning System purchases of 2 or more. Learn more.

Still have questions? Please click "Next".
Please reach out to Prometric directly.

Still have questions? Please click "Next".
Testing is available at Prometric testing centers all over the world and online. If you’d like to take the exam at a testing center, you can search for a local location. If you’re interested in pursuing an online exam, simply register and select the option to take your exam online via the Prometric system. You can also review the Exam Handbook which includes crucial information regarding exam processes that you will want to review before purchasing and scheduling your exam.

Still have questions? Please click "Next".
SHRM credential holders are required to recertify every three years and are provided with two options to do so: by earning PDCs (60 per 3-year cycle); or by retaking the exam. The process must be completed preferably by your end date (last day of your birth month), but definitely by your expiration date (last day of your 60 day grace period). For other SHRM Certification related questions, please click here.

Still have questions? Please click "Next".

Select an option that best describes your login issue.*
Select an option that best describes your question about the online extensions and upgrades.*
Select an option that best describes your question about the program materials.*
Select an option that best describes your technical issue.*
Select an option below that best describes your password reset issue.*
Select an option below that best describes your shipping question.*
Select an option below that best describes your order issue.*
The only version of the Learning System eligible for an upgrade is the 2023 SHRM Learning System.

To upgrade, please contact our SHRM Customer Experience here directly.
1. If you had to reschedule your exam and will lose access to the product before your exam date, simply fill out the form here to apply for a product extension. Please note the 2020 Learning System is not available for extension as that product will be sunset at the end of 2022.
2. You can also upload your ATT or exam receipt by clicking "NEXT" below, and then selecting "No, I need additional help" and your Learning System extension will be granted within 1 business day.
Thank you for taking this opportunity to help us improve the SHRM Learning System. If you have an idea for how we can enhance the Learning System or if you would like to report a possible error, please share your feedback here. If your feedback pertains to Learning System content, please include:
- the page number and/or section/topic for reading materials
- the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. Item: 1-a-4-1-01)
- a screenshot of your issue
- the browser you were in and if possible, the url
- clear explanation of the issue
Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!
Great question!

Four reading modules teach based on the SHRM Body of Applied Skills & Knowledge^TM (SHRM BASK^TM):
- Competencies
- People
- Organization
- Workplace
The SHRM Learning System reading materials are also available for viewing electronically. This allows you to read while on the go, eliminating the need to carry your printed materials with you while traveling or commuting.
Great question!
Thousands of online practice questions are available, including questions that were previously used on actual SHRM Certification exams. New questions are added with each release of the SHRM Learning System and our question bank is constantly evolving.
Sorry to hear that, but we're here to help!
We've created a helpful resource for online access issues.
Click here to troubleshoot.
Sorry to hear that, but we're here to help!
If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:
1. Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
2. Cache: Clear your web browser's cache. For additional help, click here
Please see these FAQ's to further troubleshoot your issue.
We've created a helpful resource on how to do that.
Click here for further instructions.
We've created a helpful resource on how to do that.
Click here for further instructions.
We've created a helpful resource on determining if the Learning System software is compatible with your laptop or desktop computer.
Click here for more details.
We've created a helpful resource on how to do that.
Click here for further instructions.
To reset your password, visit here.
Sorry to hear that, but we're here to help!
Here are 2 solutions to try:
1. For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
2. Try copying your link and pasting it into a new window.
Sorry to hear that, but we're here to help!
Your invitation email may have been caught in your spam or junk folder. Look for an email from SHRM Distribution Center ([email protected]) and the subject line would read, "Action Required - Your SHRM Educational Product Online Access". If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.
Sorry to hear that, but we're here to help!
We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.
Sorry to hear that, but we're here to help!
Visit here for instructions.
Sorry to hear that, but we're here to help!
Please check your spam/junk email folders. The email would have come from SHRM Distribution Center ([email protected]) and the subject line would read, "Your SHRM Educational Product Password Reset".
Thank you again for purchasing an SHRM Learning System!
You should have received an email from the mail carrier with your tracking number within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.

If it is past the estimated timeframe listed and you have not been notified of a delay by the mail carrier, select "Next" to provide us with more details.
Thank you again for purchasing the SHRM Learning System!
If you chose to add printed books to your order, you should have received an email with your tracking number within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.
Sorry to hear that, but we're here to help!
You should have received a tracking notification with your tracking number, your shipping address and a link to track your package. Please check your spam/junk email folder if you did not receive your tracking email. If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.
Sorry to hear that, but we're here to help!
1. Select the SHRM Learning System certification product you would like to order and "Add to Cart."
2. Click the button titled "VIEW CART & CHECKOUT".
3. On the right side of the screen, input your promotional code in the box below the title "Have a Promo Code?" so a box appears.
4. Enter your discount code in the box and click "APPLY" Your savings will appear above.
5. Proceed to Checkout.
Sorry to hear that, but we're here to help!
1. Select the SHRM Learning System certification product you would like to order and "Add to Cart."
2. Click the button titled "VIEW CART & CHECKOUT".
3. On the right side of the screen, input your promotional code in the box below the title "Have a Promo Code?" so a box appears.
4. Enter your discount code in the box and click "APPLY" Your savings will appear above.
5. Proceed to Checkout.
We're sorry the order process hasn’t been easy for you.

Please note: If you are using Internet Explorer, please switch to an alternate browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.).

If you're contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, we'd be happy to take your order by phone. Please call us now at +1-800-444-5006, option #3, then option #2 (USA/Canada) or +1-651-905-2663 (worldwide).

If it is currently outside of these business hours, we'll need to collect more information from you to assist you with the issue. Click "Next" to continue.
We're sorry the order process hasn’t been easy for you.

If you received a 150005 Processor Declined code, this means the transaction was declined by the bank that issued your credit card. Please contact your credit card customer service department to resolve the issue.

If you didn't receive this code, we can help. First, we'll need to collect more information from you. Click "Next" to continue.
We can help with that!

If you qualify for a U.S. tax exemption, you will need to contact the SHRM Customer Experience team directly to provide your tax exemption certificate BEFORE PLACING YOUR ORDER. You can contact the SHRM Customer Experience team here.

Click "Next" to continue.
We're sorry that the order process did not work out as you expected. Unfortunately, the discount/promotional code must be applied at the time of purchase, and we are unable to activate it after an order has been placed. If you have not submitted your order yet, please contact the SHRM Customer Experience team here for assistance.
We're sorry you've encountered this issue.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.
We can help with that!

We'll need to collect more information from you to assist you with the issue. Click "Next" to continue.
We're sorry the login process isn’t working for you.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.
I have....*
- found an error in the reading materials or quiz/test items
- feedback on the program features, functionality or a general comment
I am a Learning System:*
Product Year:*
The year of your Learning System is located on the Welcome Screen as well as can be found in the top left hand corner once you're logged into the system.
Content location (section/topic or page number) or test question reference number:*
Please upload a screenshot or video that might illustrate your issue better.
Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 10 MB.
Name
Optional (you will not receive a response unless a subject matter expert needs additional information.)
First Last
Email
Optional
Quick Comment:*
Let's see how we can help.

To start, we've compiled a number of Frequently Asked Questions about the SHRM Learning System, SHRM Certification, study tools and pricing information.

Select a link below to learn more.
- How Do I Prepare For the SHRM Certification Exam?
- SHRM Learning System Pricing Information
- Try the Free SHRM Learning System Demo
- Which SHRM Certification is Right For Me?
- Top SHRM Certification Frequently Asked Questions
Still have questions? Please click "Next".

Okay, we will do our best to help!

Please provide your information below so we can contact you with an answer.
There is only a limited time frame in which we can change your shipping address after you place your order, so if you are contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, please call us now at +1-888-266-9079 (US, toll-free) or +1-651-905-2664 (worldwide). If it is currently outside of these business hours, please complete the form below.
First, may we have your name?*
First Last
Email address:*
Primary address for support follow-up.
Enter Email Confirm Email
Please enter the discount code you are trying to apply to your order:*
Please select the country your Learning System was shipped to:
Learning system email address:*
Enter the address associated with your product license. If you’re unsure, provide the one you think you used. We'll send our reply to this address.
New email address you'd like to use:*
Please allow 1-2 business days for the change be added to your account.
Browser:*

Not sure what browser you're using? Hover over me.
In the browser's toolbar, click on "Help" or the Settings icon. Click the menu option that begins "About" and you'll see what type and version of browser you are using.
Product version (or year you purchased your Learning System):
Order number:*
If you're not sure, enter "unknown".
Please upload a screenshot or video that might illustrate your issue better.
Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 10 MB.
Please upload your tax exemption certificate.*
Drop files here or

Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 20 MB.
Please describe in further detail your question or the issue your are experiencing:*
Agree to Terms*
I agree to SHRM's privacy policy. Please type the words "I agree" in the box below.
This field is hidden when viewing the form
URL Referral Source

Is your question urgent?
Contact us by phone Monday-Friday, 8:00 AM – 5:00 PM Central Time
+1-800-444-5006, option #3, then option #2 (USA/Canada) or
+1-651-905-2663 (worldwide)

Mailing Address
SHRM Learning System Distribution Center
2975 Lone Oak Drive, Suite 180
Eagan, MN 55121-1785 USA

SHRM Learning System Support Center

Thanks for getting in touch!